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Terms & Conditions


These Terms and Conditions apply to the use of this web site www.staschocolate.co.uk. By accessing the web site www.staschocolate.co.uk and/or placing an order, you agree to be bound by these terms and conditions. Using this web site indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this web site.

The products supplied from this web site are supplied by The Stas Partnership Ltd, a company registered in England and Wales (registration no 245 3028.) Registered Office 22 Samsome Walk, Worcester, WR1 1LS

 

Contact: Unit 19 Hailey Road Business Park, Erith, Kent DA18 4AA 

Email:  p.stas@virgin.net ,

Telephone 020 8311 3747 (office hours 9:00 am to 4:00 pm)

The goods on this web site are only available within mainland United Kingdom

Please be advised these terms and conditions will be updated from time to time without prior notice. You should check this web site to review the current terms and conditions, because they are binding on you. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Web site.

1  Ordering

We must receive payment in full for the products that you order, before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order takes place when we dispatch the goods and brings into existence a contract between us.

We reserve the right to cancel the contract between us if:

1.     We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

2.     We do not deliver to your area

3.     One or more of the products you ordered was listed at an incorrect price due to a typographical error.

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

2  Privacy

You acknowledge and agree to be bound by the terms of our privacy policy

3  Price

The prices payable for products that you order are as set out on our web site.

In most instances you will be required to pay extra for delivery. Our delivery charges can be found here and are calculated during the checkout process.

4  Delivery

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses or messages supplied by you.

You will become the owner of the products you have ordered when they have been delivered to you at which time they will be held at your own risk and we will not be liable for their loss or destruction.

Goods ordered will be delivered as soon as possible to the delivery address (you give when placing the order). In the event of any delay to your delivery you will be notified by email. 

5  Liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

If you notify a problem to us under this clause in writing within 8 days of delivery, our only obligation will be:

1.     To make good any shortage or non-delivery. or

2.     To supply and deliver substitute products if your original choice cannot be delivered for any reason. or

3.     To replace any products that are damaged or defective. or

4.     To refund to you the amount paid by you for the products in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause above.

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6  Right for you to cancel your order

 This section applies to consumers only (and not to businesses or other organizations) who order goods. 
You may cancel your order with us for the products you order at any time up to the end of the seventh day from the date you receive the products. Please note that due to the handmade nature of our offering, products are often made to fulfill your order, and in these cases there may be a charge applied to the cancellation of the order to cover the production expense associated with the order. This right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation. Once you have notified us that you are cancelling your order, any sum debited to us from your credit card due to you will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you are a business or corporate purchaser and have lawfully cancelled your order but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order.

 If you wish to cancel your order: you can notify us by email to  p.stas@virgin.net  before we have dispatched the goods to you. Or  where goods have already been dispatched to you, by returning goods to us. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us. 

The rights to return the goods to us as referred to in clause will not apply in the following circumstances: -

1.     In the event that the product has been used 

2.     In the event that the product has been damaged. This includes any damages caused to the products during transit in returning them to us.

3.      In the event that the packaging has been compromised.  Due to the nature of the products any defects in the packaging affect the integrity of the product. 

We therefore have the right to refuse refund or credit as a result of damage to the packaging or product.

The provisions of this clause do not affect your statutory rights.

7  License

You are permitted to print and download extracts from this Web site for your own use on the following basis: 

1.     The copyright and other intellectual property rights in all material on this web site (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this web site for any purpose is prohibited without our prior written permission.  

2.     No documents, photographs or related graphics on this web site may be modified in any way; no graphics on this web site are used separately from accompanying text and any of our copyright and trade mark. 

3.     No part of this web site may be reproduced or stored in any other web site or included in any public or private electronic retrieval system or service without our prior written permission. 

4.      Any rights not expressly granted in these terms are reserved.

8  Your Use of this Web site

You may not use this web site for any of the following purposes:

1.      Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

2.      Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

3.      Interfering with any other person’s use or enjoyment of the web site; or

4.     Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

5.      You will be responsible for our losses and costs resulting from your breach of clause 7.

9  Registration

To register with www.staschocolate.co.uk   you must be over 16 years of age. Registration is for a single user and you are not permitted to share your user name and password with any other persons. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 

10  Our Right to Suspend or Cancel your Registration

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use this web site shall not affect either party’s statutory rights or liabilities.

11  Disclaimer

 The Stas Partnership or any other party (whether or not involved in creating, producing, maintaining or delivering this web site), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this web site in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this web site or your downloading of any material from this web site or any web sites linked to this web site.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

You agree, on behalf of yourself and your business entity or organization, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Web site, or the use by any other person using your registration details

Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 We endeavour to ensure that the information on this web site is correct and up to date, however, we do not warrant the accuracy and completeness of the material. We may make changes to the material, to the products or prices described in it, at any time without prior notice.

Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Web site

The material on this web site is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this web site on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this web site.

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at The Stas Partnership Ltd, Unit 19 Hailey Road Business Park,Erith, Kent, DA18 4AA,UK. All notices from us to you will be displayed on our web site from time to time.

12  Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

13  Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14  Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. 

 No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

 

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